Important Information Regarding the COVID-19 Pandemic
Berkley Fire and Marine has implemented its business continuity plan and is available to support our insurance customers and agency partners. Our team is working remotely and is continuing to provide the same high level of service to assist with your insurance needs.
To Our Agency Partners: In the current environment, we know that many of you may be experiencing challenges that come with working from home. We are here to assist you. Our agent portal is available 24/7 for accessing client policy documents and services, and our underwriters are extending their hours to meet your needs.
To Our Policyholders: Your independent agent/broker is an important resource and trusted advisor in fulfilling your insurance needs. We remain deeply committed to working with you and your insurance agent/broker during these unprecedented and challenging times. Please take care of yourselves, your families, and your communities, and above all, be safe and stay healthy. We will get through this together!
If you have any questions or concerns, please contact us at 844-462-3600 or moc.eniramyelkreb@mfb.
Colorado Policyholders
In these unprecedented and difficult times, the COVID-19 pandemic has impacted businesses, employees, customers and communities. We sincerely appreciate your choosing Berkley Fire & Marine Underwriters on behalf of Berkley National Insurance Company, Berkley Regional Insurance Company and StarNet Insurance Company for your business insurance needs and we want to remain connected with you to assist with any issues or concerns you have regarding your business insurance coverage.
Since the onset of the COVID-19 situation Berkley Fire & Marine Underwriters has implemented its business continuity plans which are designed to address situations like this. As a result, Berkley Fire & Marine Underwriters remains fully operational and ready to serve our customers, while most of our employees are now working remotely for their own safety and protection. This transition has been relatively seamless and we continue to deliver the highest service and support for our customers.
In addition, the following provides additional details on how to contact us to discuss any issues regarding insurance you have purchased from us. If you have any concerns regarding your ability to make a scheduled premium payment for your current policy, please contact us directly at the number or website listed below:
Phone: 844-462-3600; option 7
Email: moc.eniramyelkreb@gnilliB
We will be happy to discuss your individual situation and we will endeavor to make reasonable accommodations when required by a specific state insurance department, or if not required, when possible to avoid the cancellation or non-renewal of your current insurance policy.
We hope these options will provide the flexibility needed to enable you to get through this difficult and challenging period. We value your business and we welcome the opportunity to serve you now and in the future.
Connecticut Policyholders
On April 1, 2020, Governor Lamont issued Executive Order 7S, which includes a provision stating that an insurer may not cancel a Connecticut policyholder’s insurance policy based on nonpayment of premium during the time period of April 1, 2020 to June 1, 2020, if the policyholder was in good standing with the insurer on March 12, 2020 and provides a written attestation to the insurer that the policyholder was required to close, significantly reduce business operations or suffered significant revenue loss asa result of the COVID-19 pandemic. Affected Connecticut policyholders should contact Berkley Fire & Marine Underwriters’ billing department to obtain further information on how to submit a written attestation.
Please contact us at 844-462-3600; option 7 or by email at moc.eniramyelkreb@gnilliB.
Missouri Policyholders
In these unprecedented and difficult times, the COVID-19 pandemic has impacted businesses, employees, customers and communities. We sincerely appreciate your choosing Berkley Fire & Marine Underwriters on behalf of Berkley National Insurance Company, Berkley Regional Insurance Company and StarNet Insurance Company for your business insurance needs and we want to remain connected with you to assist with any issues or concerns you have regarding your business insurance coverage.
Since the onset of the COVID-19 situation Berkley Fire & Marine Underwriters has implemented its business continuity plans which are designed to address situations like this. As a result, Berkley Fire & Marine Underwriters remains fully operational and ready to serve our customers, while most of our employees are now working remotely for their own safety and protection. This transition has been relatively seamless and we continue to deliver the highest service and support for our customers.
In addition, the following provides additional details on how to contact us to discuss any issues regarding insurance you have purchased from us. If you have any concerns regarding your ability to make a scheduled premium payment for your current policy, please contact us directly at the number or website listed below:
Phone: 844-462-3600; option 7
Email: moc.eniramyelkreb@gnilliB
We will be happy to discuss your individual situation and we will endeavor to make reasonable accommodations when required by a specific state insurance department, or if not required, when possible to avoid the cancellation or non-renewal of your current insurance policy.
We hope these options will provide the flexibility needed to enable you to get through this difficult and challenging period. We value your business and we welcome the opportunity to serve you now and in the future.
New Jersey Policyholders
Pursuant to Bulletin 20-15 issued by the New Jersey Department of Banking and Insurance, New Jersey policyholders who may be experiencing a financial hardship due to COVID-19 may request a 90-day grace period for the payment of insurance premiums. Such affected policyholders may elect to have the 90-day grace period take effect retroactively as of April 1, 2020 or elect to have the grace period take effect beginning on May 1, 2020. During the grace period, insurers may not cancel affected policies for nonpayment of premium. Also, during the grace period, insurers are required to waive any late payment fees and must allow premiums of affected policyholders due but not paid during the grace period to pay such premium payments over an extended period of time during the policy period or in 12 equal installments over a 12 month period. Late payments during the 90-day grace period will not be considered in any future premium calculations. If you are experiencing financial hardship due to COVID-19 and wish to request a 90-day grace period as outlined above, please contact us at:
Phone: 844-462-3600; option 7 or by email at moc.eniramyelkreb@gnilliB
New York Policyholders
During the period that Governor Cuomo’s Executive Order 202.13 is in effect, currently until April 28, 2020, any New York resident individual or small business that is experiencing a financial hardship as a result of the COVID-19 pandemic and can provide a written attestation of that financial hardship, may be entitled to a 60-day grace period to pay their current premium due. Such policyholders who are unable to make any premium payment due during that 60-day period can request payment of that unpaid amount over a 12-month period. For purposes of this notice, “small business” is defined as an independently owned and operated business resident in the State of New York that employs 100 or fewer individuals.
Affected individual and small business New York policyholders should contact Berkley Fire & Marine Underwriters’ billing department for further information on providing a written attestation and to learn about premium payment accommodations that may be available.
Please contact us at 844-462-3600; option 7 or by email at moc.eniramyelkreb@gnilliB.
Third Party Payment Awareness
Disruption in the world has created significant opportunity for fraud in many unimaginable ways. We encourage you to take additional steps to make certain that actions you take in connection with sharing information and making payments to third parties do not result in unintended consequences. Spoofing and phishing emails, amongst other strategies by fraudsters, are even more prevalent in an environment where so many of us are working remotely. Please be careful and take the extra time to fully and completely validate any such interactions you may have with third parties, particularly prior to making payments. Please note that this is for general information purposes only, and nothing herein is intended to constitute legal advice or the provision of professional consulting services.